Service & Activation Policy

Initial Installation & Activation

Assistance with the first installation of the software and use of the activation key is included at no additional charge for 30 days after purchase.

Individual Technical Service

If individual work by a technical specialist is required, it is provided as a separate paid service.

• locating or recovering an old order;
• recovering a lost key or activation information;
• manual activation;
• individual assistance with reinstallation.

Computer Replacement or System Reinstallation

If the software can be installed and activated independently using the existing activation information, no additional technical service fee applies.

If intervention by a technical specialist is required, a service fee applies.

Keep Your License Information

Please retain your purchase confirmation, order number, email address used for the purchase, and activation information.

Archival searches for lost purchase or activation information are provided as a separate technical service.

Technical Requirements

Software compatibility depends on the operating system, hardware configuration, and technical requirements of the version purchased.

In some cases, use in a newer technical environment may require an updated version of the software or additional technical service.

License and Service Are Separate

The license term is determined by the product purchased. Individual technical assistance after the initial 30-day period is a separate service.